BBVA Bancomer LA PAZ SOUTHWEST

Staff makes fun of you when the bank itself frustrates you, they act sarcastic and show NO empathy or apologizes for inconveniences. General poor treatment of ITS CLIENTS. Feels as if you’re dealing with a government entity. Obsolete system that makes you HAVE to step into a branch for anything. App doesn’t work nearly the way it’s intended to, so their “online banking” is virtually non existent. A third world experience compared to other banks. They don’t even try to stop you when you finally close your account due to repeated bad experiences. They close it and send you on your way.

Ok

It is a bank with excellent service, they serve you in an attentive and timely manner, they solve all your problems, whether they are transfers, deposits, checks, online banking, any unforeseen situation you have, excellent attention and service.

Sanitation, parking, ATMs, however the treatment of the ladies. from the somewhat despotic entrance, as well as from the executive who was also quite despotic, not wanting to provide the information that was requested due to an improper charge, it was until the branch manager very kindly took my case and gave solutions. They could give more training on how to treat customers. That would be the suggestion.

The worst third worst service in banks in the city. Their practices never work and they are old models, their cashiers are very slow, their employees tend to be despots. Change of location next to Banorte and even next to the cityclub. Now it has numerous parking spaces, numerous ATMs both to withdraw and deposit cash or pay for various services.